Privacy Policy

Privacy Policy

(United States)

Arclight Tool & Supply Inc.
Operating as Arclight Tool + Supply Co. and Arclight Rental
(“Arclight,” “we,” “us,” or “our”)

Last updated: January 30, 2026

This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit, shop, or interact with our Shopify‑powered websites and services (the “Site” or “Services”).

1) Contact Us

If you have questions, want more information about our privacy practices, or wish to make a complaint, contact:

Mailing Address
Arclight Tool & Supply Inc.
213 S 78th St
Tampa, Florida 33619, United States

Phone: 1‑855‑810‑3222 (Arclight Office)
Email: support@arclightsupply.com

2) Personal Information We Collect

We collect information that identifies or can reasonably be linked to a person or household (“Personal Information”) when you use the Site, purchase, request support, or otherwise interact with us.

a) Device Information

  • What we collect: Browser/version, IP address, time zone, cookie identifiers, pages/products viewed, search terms, referring/exit pages, and onsite interactions.
  • How we collect: Automatically via cookies, pixel tags, log files, web beacons, and similar technologies.
  • Why we collect: To load the Site securely, personalize content, prevent fraud/abuse, and analyze and improve performance.
  • Disclosure: Shared with our commerce platform provider Shopify (as our processor/service provider). See Shopify’s Privacy Policy and Cookie Policy for details. [shopify.com], [shopify.com]

b) Order & Account Information

  • What we collect: Name, billing/shipping addresses, email, phone, payment details (tokenized via our payment providers), items purchased, and order history.
  • Why we collect: To process orders, fulfill and deliver, provide invoices/confirmations, prevent fraud, support/returns, and comply with law.
  • Disclosure: Shared with Shopify and operational partners (payments, shipping, tax, and fraud prevention) as needed to provide the Services. [shopify.com]

c) Customer Support & Communications

  • What we collect: The information you provide in messages, forms, calls, or emails (e.g., order numbers, photos, preferences).
  • Why we collect: To respond, troubleshoot, improve Services, and train staff.

d) Cookies & Similar Technologies

We use necessary, functional, analytics, and advertising cookies on the Site. Shopify manages certain storefront cookies; its platform‑level cookie set may change over time. Note: Shopify indicates _shopify_y and _shopify_s will no longer be set on merchant storefronts as of January 1, 2026. Refer to Shopify’s latest cookie documentation for the current list. [shopify.com], [shopify.dev]

You can manage cookies via your browser settings and (where offered) our cookie banner. Blocking cookies may affect site functionality.

3) How We Use Personal Information

We use Personal Information to:

  • Operate, maintain, and improve the Site and Services; prevent fraud; and ensure security. (FTC Act Section 5 prohibits unfair or deceptive practices.) [ftc.gov], [congress.gov]
  • Process orders and returns; deliver products; provide support; and communicate about transactions.
  • Send marketing communications (with the ability to opt‑out at any time), consistent with CAN‑SPAM and applicable law. [ftc.gov], [ecfr.gov]
  • Provide advertising and analytics (including with third‑party partners) based on your interactions, subject to your choices and applicable law.

4) Disclosure of Personal Information

We share Personal Information with:

  • Service providers / processors (e.g., Shopify, payments, shipping, IT/security, analytics, advertising) under agreements limiting their use to our instructions. [shopify.com]
  • Government / law enforcement as required by law (e.g., subpoenas, lawful requests) or to protect rights, safety, and security. (FTC and other agencies enforce privacy and security laws.) [ftc.gov]

We do not sell Personal Information for money. If in the future we engage in activities deemed a “sale” or “sharing” under certain state laws, we will provide required notices and opt‑out mechanisms.

5) Behavioral Advertising, Analytics & Your Choices

We (and our partners) may collect information about your use of the Site to tailor advertising on this and other sites/apps. You can learn more or opt‑out via:

Opt‑outs are browser/device specific and may rely on cookies. Browser privacy settings and platform tools (e.g., Shopify privacy controls) can provide additional choices. [privacy.shopify.com]

6) Email Marketing (CAN‑SPAM)

Commercial emails will: (i) not use deceptive headers/subjects; (ii) identify the sender; (iii) include our physical address; and (iv) include a clear unsubscribe link. We honor opt‑out requests within required timelines. [ftc.gov], [ecfr.gov]

7) Text/SMS Marketing (TCPA)

If you enroll in text messaging, you consent to receive automated marketing texts at the phone number you provide. Consent is not a condition of purchase. Message/data rates may apply. Frequency varies. Reply STOP to opt‑out and HELP for help. We maintain records of consent and process opt‑outs promptly. (The TCPA requires prior express written consent for automated marketing texts; the FCC’s one‑to‑one consent rule for lead‑generated texts takes effect Jan 27, 2025.) [legalclarity.org], [docs.fcc.gov]

8) Children’s Privacy (COPPA)

Our Site is not directed to children under 13, and we do not knowingly collect Personal Information from children under 13. If you are a parent/guardian and believe your child provided information, contact us to request deletion. (The FTC’s COPPA Rule governs operators of child‑directed sites or sites with actual knowledge of collecting data from children; the 2025 amendments strengthen protections and become effective June 23, 2025, with compliance deadlines through April 22, 2026.) [ftc.gov], [federalregister.gov]

9) Data Security

We implement administrative, technical, and physical safeguards designed to protect Personal Information against loss, misuse, and unauthorized access or disclosure. Representations about security are subject to enforcement under FTC Act Section 5 (unfair or deceptive practices). [ftc.gov], [fdic.gov]

10) Data Retention

We retain Personal Information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion (subject to exceptions below).

11) Your Rights & Choices

Depending on where you live and applicable law, you may have rights to access, correct, delete, or receive a copy of certain Personal Information, and/or to opt‑out of targeted advertising. Submit requests using the contact information above. We will verify your identity consistent with our legal obligations and respond within required timelines.

California consumers: If you sell to California residents and meet CCPA/CPRA thresholds, you must honor specific rights (know, delete, correct, opt‑out of sale/share, limit sensitive PI) and provide required notices, even if you are outside CA. Consider enabling a “Do Not Sell or Share” link if applicable. [oag.ca.gov], [fisherphillips.com]

12) State‑Specific Disclosures

Florida (Primary Place of Business)

  • Breach Notification (FIPA): If a security incident compromises Personal Information of Florida residents, we will provide notices without unreasonable delay and no later than 30 days after determination of a breach, subject to law enforcement or risk‑of‑harm exceptions. We will notify the Florida Department of Legal Affairs for breaches affecting 500+ Florida residents and comply with content/timing requirements. [Statutes &...e Sunshine], [dwt.com]

Florida Digital Bill of Rights (FDBR): Most obligations apply only to very large “controllers” (generally >$1B global revenue plus additional criteria). While the FDBR is narrow in scope, we honor reasonable privacy requests and opt‑outs as a matter of policy. [flsenate.gov], [acxiom.com]

Other U.S. States

If you sell to residents of states with comprehensive privacy laws (e.g., California), your rights may include access, correction, deletion, portability, and opt‑out of targeted advertising, sale, or profiling, subject to eligibility thresholds and exceptions. We will honor applicable rights to the extent required. [oag.ca.gov]

13) International Visitors

Our Services are intended for U.S. audiences. If you access the Site from outside the U.S., you understand that your information will be processed in the United States, which may have different data protection laws than your country.

14) “Do Not Track”

There is no industry consensus for responding to browser DNT signals. We do not currently alter our data practices when we detect DNT, but we respect legally required global privacy signals where applicable (e.g., certain state laws). [oag.ca.gov]

15) Changes to This Policy

We may update this Policy to reflect changes to our practices, technologies, legal requirements, or for other operational reasons. Updates will be posted with a new “Last updated” date.

16) Complaints

You may contact us using the details above. You may also lodge complaints with applicable regulators. For privacy and data security enforcement in the U.S., see the Federal Trade Commission resources. [ftc.gov]

17) Cookies Used on Our Store (Representative)

Because Shopify manages core storefront cookies and may update them periodically, please consult Shopify’s Cookie Policy for the current list and purposes. As of the latest update, Shopify documents categories including strictly necessary, functional, analytics, and advertising cookies; some legacy cookies were discontinued (e.g., _shopify_y, _shopify_s effective Jan 1, 2026). [shopify.com], [shopify.dev]